Refund policy

Law no. 105/2003 on consumer protection gives you the right to withdraw from a distance contract within 14 days, without giving reasons.

Scans are digital content not supplied on a tangible medium, and they become available immediately. For such content the law provides an exception: the right of withdrawal is lost if you expressly consented to performance beginning before the 14 days expire and acknowledged that you lose that right.

That is why we ask for this consent separately at every purchase. Without it we cannot deliver the scans immediately.

If you have not used a single scan from the pack you bought, we refund the full amount at your first request.

We also refund in full when the same order was paid for twice, or when scans were not added to your account through our fault.

If the service failed to read a document through our fault, no scan is charged — there is nothing to refund, it stays in your account.

Scans already used are not refunded: the service was delivered, the document was read and the data was handed to you.

We do not make partial refunds. If at least one scan from a pack has been used, the rest of the pack stays in your account and is not turned back into money. This rule also follows from the fact that a refund through the bank's system can be made only once per payment.

We do not refund on the grounds that the values read by the model did not suit you: checking them is your responsibility, and this is stated plainly in the Terms and conditions.

Write to the email address below, giving the date and amount of the payment. You do not need to explain why.

We reply within 5 working days. The amount is returned to the same card the payment was made with — no other route is possible for technical and security reasons.

How long it takes to appear on your card depends on your issuing bank and is usually up to 30 days.

If money was taken but the scans did not appear, write to us: we will check and either add the scans or refund the amount in full.

If the payment failed but the amount is being held on your card, the release is done by your issuing bank, usually within a few working days.